RETURNS/EXCHANGE POLICY

 

Return Policy

• Timeframe: Returns are accepted within 07 days of delivery for orders placed outside sale periods.

• Condition: Items must be in their original, unwashed condition with all tags attached.

• Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).

• Defective Products: If you've received a defective item, please email unboxing videos and Photos to App & Website, and our Customer Experience Team will assist.
   

Return Charges and Refunds

• Return Fee: A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item. Shipping Charges are Non-Refundable both COD & Prepaid

• Refund Method: Refund is to be issued on your original payment method
   

Exchange Policy

• Timeframe: Exchanges are accepted within 04 days of delivery for orders placed outside sale periods.

• Exchange Fee: A reverse shipment charge of ₹100 fee for all exchanges

• Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to your payment method.

• The above policies are the same for our premium collection as well.
   

Return & Exchange Process

• The Return or Exchange can be initiated via the Website, read through the prompts highlighted on the Website

• The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.

• Reverse Pickup - Reverse pickups will be arranged only after confirmation from Customer Experience Team

• Packaging: Please ensure items are packaged as they were delivered to you

• The refund method stays the same as Original payment method for both COD & Prepaid Orders.
   

Order Cancellation : PLEASE NOTE, Cancellations will only be possible if and till the order has not been dispatched from our warehouse. 
 

Non-Exchangeable Products:

• Please Note: Items bought during Sale Events or Flash Sales cannot be exchanged.
   

Exchange and Refund Conditions:

Covered Issues: We exchange or refund items with manufacturing defects, not issues caused by improper use or care.
 

  Guarantee Covers:

• Loose seams or stitching

• Discoloration or fading of fabric

• Uneven dye application

• Excessive pilling or fuzzing

• Misplaced or missing embellishments

• Severe wrinkling or creasing

• Tears or frays along the edges

• Any noticeable defect that impacts the look or function
   

  Not Covered:

• Damage from improper washing or care

• Wear and tear from regular use

• Any alterations after purchase

• Damage from accidents, misuse, or neglect

• Fabric breakdown from harsh chemicals or environment
   

Can’t find what you are looking for?

Contact us:
022 4890 6274 / 022 4893 0015 

The most commonly asked questions are covered in our FAQs.
If you have any specific questions please do not hesitate to contact us by writing us an email at info@the-homie.com or messaging our customer services team on the below chat option.